The rich are people like other persons and they mean well especially to their own families but they do get momentarily upset when things don't go exactly right. It's better to have them in your care for an hour so they can relax and calm down if the route looks unfamiliar or if the car is a couple minutes late. I really do the best I can to be on time and render effective and unobtrusive service. And they expect to be treated like royalty occasionally but mainly they just want to live the good life without trouble or delay.